Private policy:
Dmt Ltd (dmtvision.com) values the privacy of its customers. As such, all information will remain with Dmt Ltd (dmtvision.com), and will not be sold nor given to any third parties. All information is protected and confidential.
We are dedicated to protecting the privacy of our valued online customers. Dmt Ltd (dmtvision.com) created this Privacy Policy to demonstrate its firm commitment to the safety of your personal information.
Payment Methods & Policies
Our Company accepts American Express, MasterCard, Visa, Paypal, Westenr Union, Bank transfer.
We're PayPal Verified, which means you are dealing with a trustworthy members of the PayPal community.
Buying through PAYPAL is free of fees! Using PAYPAL increases the security of any web transactions.
IMPORTANT - All e-Check payments made through PayPal will take 3-8 days to clear. As a safety precaution, we will not ship the item until the e-Check has cleared.
When you choose to pay by PayPal, please be sure that your billing address is valid as Paypal will make attempts to verify that the address on file matches the one associated with your credit-card.
In all cases, the product might not be shipped until the funds are totally clear
availability of the product might change while your payment is in transit or funds are being cleared and Dmt Ltd (dmtvision.com) cannot reserve or guaranty continued availability.
When using your credit card be sure to provide your exact billing and shipping addresses and phone numbers your credit card has on file on you. Incorrect information may cause a delay in processing your order.
Shipping:
We Ship Worldwide!
Shipping is processed within 24 hours after payment is clear. Usually we manage to ship the items the next day after clearing the payment.
Some of our products are shipped to our customers from our storage in the UK (London), Brazil (Sao Paulo) and Israel (Tel Aviv), please allow up to 15 days for international shipping (Usually 8-10 days).
We are an international trading company based in Israel.
We are responsible for the entire process: Testing the products, Packing the goods and ensure their safe delivery - We deliver our quality products to our clients around the world.
We overseeing the entire procedure - Its 100% safe and guaranteed!
*** IMPORTANT: All international shipments are subject to possible delays through Customs. Some shipments can be delayed by as much as four weeks.
Please note that we are not responsible for custom charges.
In case you will be charge we will do our best to help you by providing documentation.
Return policy:
If, by any reason you are not satisfied from the product, please send it back to us within 7 days and we'll be glad to refund your money (besides the shipping cost).
Once we receive back the item. Unopened, complete and unused, full refund will be issued.
Unjustified Credit Card Charge Back
All our policies try to minimize the events when your credit card will be charged erroneously. We will charge your card once the order is processed and goods are ready to be shipped. In addition, all our customers have to read and acknowledge our cancellation, return, replacement, order acceptance and payment policies prior to placing an order with us. Our system would not allow our customers to place an order otherwise. We do all this in order to make sure that you know how we intent do business and what to expect from us. If after knowing our policies you still place your order, you are consenting to abide by them in all your dealings with us. We try to be fair and reasonable in all our conducts. If you do not like our policies, please do business with someone else with policies more to your liking.
That is why we will charge a $75 USD penalty fee for every unjustified credit card chargeback against our company that you initiate.
Chargeback’s cause us great damage to our credit standing with our merchant processor and also make us lose valuable time.
We consider a chargeback unjustified when: (all real cases that had happened to us)
- A customer orders and receives his product. The product is perfect and no complaints. Later, after seeing the charge on his credit card bill, forgets he ordered and starts a dispute with the credit card before realizing he did buy it from us.
- A customer orders and receives the product ordered. Product works fine. However, the customer doesn't like it, doesn't fit his other products, or any other reason on his side. Instead of calling us to try to help him, starts a dispute.
- A customer orders and receives the product ordered. Then, for some reason needs to return it. In case we and/or our supplier accept the return, customer is subject to the re-stocking fee per our Return Policy. Customer doesn't agree to the re-stocking fee and starts a dispute.
- A customer orders and receives the product ordered. Then, without any authorization from us, ships it back to us or to our supplier (which in most cases gets lost). Then, immediately starts a dispute.
- A customer orders and receives the product ordered. Uses the product for some time and then decides that he doesn't like the quality or whatever other reason. Then, the customer calls us and we tell them that the product is under manufacturer's warranty and all concerns or complaints should be directed to the manufacturer. Then the customer insists that he wants to return disregarding our no returns policies. Since at that time we cannot accept the return, the customer starts a dispute.
- A customer obtains a return authorization and ships back the defective unit, supposedly to get the exchange, but then decides he cannot wait for the exchange and starts a dispute with the credit card.
- A customer obtains a return authorization and ships back the defective unit, and we agreed to accept the return without shipping and exchange. Normally we have to wait for our supplier to issue the credit memo or for the freight company to issue the claim check. The customer gets impatient and starts a dispute.
In all these cases and some others that we deem unjustified, we will dispute the chargeback through the credit card company and immediately issue an invoice for $75. If the customer doesn't agree to pay this amount via credit card, we will send such invoice to a Collection Agency, which will collect that amount plus any other charges incurred by the Collection Agency until paid in full. The reason for this strict policy is that some customers are abusing their power with their credit cards, and want to blame us for their mistakes.
Sales Tax
If required by law, Dmt Ltd (dmtvision.com) will add sales tax to the order to be paid by the customer.
We will let you know if and before we add any sales tax.
Warranty Information
Products purchased from Dmt Ltd (dmtvision.com) carry full manufacturer’s warranty.
International Orders
Dmt Ltd (dmtvision.com) Exports to many countries. We do accept international orders, and paid by Bank Wire Transfers, Paypal, Western Union and advance Letters of Credit.
Shipping Policy
Dmt Ltd (dmtvision.com) does not ship on Friday or Saturday. Standard Registered international Shipping usually takes 6 to 10 business days to arrive, from the moment it ships, not counting the days until it ships. 99% of the products we sell are in stock at our warehouse. There can be delays only if the product you order isn't in stock. In that case we will notify and will ask if you are willing to wait a few more days.
If the product you ordered arrives via USPS, UPS or FEDEX and there is visible damage on the box, REFUSE IT (Do not accept it). This will make it easier for us to send you a replacement. If the product you ordered arrives via truck, TAKE YOUR TIME to inspect it. Many truck drivers pressure customers to sign the documents quickly. You have the right to take all the time needed to inspect the product thoroughly before signing. If you see signs of transport damage, REFUSE the package. After the bill of lading is signed "free and clear" by you, it might be difficult or impossible to claim transport damage. Please note that writing a note about damage on the delivery document is no guarantee that the shipping company will accept a claim and neither that our supplier will accept a return or replacement. Therefore, it is advisable to just REFUSE delivery whenever there is obvious damage.
